Client Services Delivery Director, Digital TV and Live Streaming Business

Client Services Delivery Director
Digital TV and Live Streaming Business
Caribbean Island
$130K - $150K
Offshore

Job description:
About the Opportunity:
Our client is looking for an experienced and strategic Client Success and Delivery Director to lead enterprise client relationships, drive delivery excellence, and grow strategic accounts.

This is a high-visibility leadership role for someone who can operate confidently with senior client stakeholders, oversee complex delivery environments, and turn strong delivery performance into long-term account growth. The right candidate will bring a blend of executive presence, operational discipline, managed services leadership, and commercial acumen.

This role is ideal for a leader who has successfully managed enterprise relationships, led multi-functional delivery teams, expanded client accounts, and helped build scalable offshore or global delivery capabilities.

Why This Role Stands Out:
• Direct exposure to enterprise clients and senior executive stakeholders
• Opportunity to shape both client strategy and delivery outcomes
• Visible impact on account growth, retention, and business expansion
• Involvement in large-scale transformation and managed services engagements
• Leadership across distributed teams and offshore delivery environments
• A role that combines client success, delivery leadership, and commercial growth

What Our Client Is Looking For:
The client is seeking a senior leader with a strong track record in client success, delivery leadership, and revenue growth across enterprise accounts.

The ideal candidate will bring:
• Deep experience managing executive-level client relationships
• Strong leadership across complex delivery programs and managed services environments
• A history of growing accounts through strategic planning and trusted advisory engagement
• Experience driving delivery governance, quality, and operational rigor.
• The ability to lead and develop geographically distributed teams.
• Strong communication, stakeholder management, and problem-solving skills

Key Responsibilities:
Client Success and Delivery Leadership:
• Partner with client CTOs and senior technology leaders to shape short-term and long-term technology and transformation strategies
• Lead end-to-end client delivery and success across strategic enterprise accounts.
• Serve as the executive point of contact for clients, ensuring strong alignment, satisfaction, and retention.
• Execute governance models including quarterly business reviews, executive briefings, and success reviews.
• Identify account expansion opportunities and align internal teams to deliver measurable business value.

Account Growth and Expansion:
• Drive revenue growth across assigned accounts through strategic planning and white-space identification
• Develop account-specific growth plans aligned to client priorities, innovation goals, and transformation initiatives.
• Partner with sales and practice leaders to align delivery success with upsell and cross-sell opportunities.

New Account Acquisition and Go-to-Market Support:
• Support acquisition of new clients through solutioning, bid support, and relationship development.
• Collaborate with sales and marketing teams on vertical and industry go-to-market initiatives.
• Represent the organization in client meetings, industry events, and relevant external forums.

Delivery Execution and Quality Management:
• Oversee cross-functional delivery teams to ensure delivery excellence, SLA performance, and proactive risk management.
• Establish and monitor KPIs tied to delivery quality, timelines, budget performance, and client feedback.
• Drive delivery standardization, agile best practices, and continuous improvement
• Own delivery governance with internal and client stakeholders.
• Help establish and scale offshore or global capability center models that support high-quality, cost-efficient delivery.

Managed Services Leadership:
• Lead large managed services engagements. including transition planning, operational setup, SLA design, and long-term client management
• Partner with cross-functional teams to deliver continuous improvement, automation, and measurable business outcomes.

Team Leadership and Development:
• Lead, coach, and mentor geographically. distributed delivery and client success teams
• Build succession plans, career development paths, and growth opportunities for high-potential talent.
• Foster a culture of collaboration, accountability, innovation, and customer focus.

Key Performance Areas:
• Growth of assigned client account revenue
• Expansion of services and project footprint within existing accounts.
• Contribution to new client wins and new project acquisition.
• High client satisfaction and retention.
• Improvement in delivery quality, efficiency and margin performance.
• Strong team engagement, development, and leadership retention.

Qualifications:
• 15+ years of experience in delivery, account management, client success, or related leadership roles within IT services, digital services, or managed services environments
• Proven track record of growing enterprise accounts and leading large, complex engagements.
• Strong understanding of delivery methodologies such as Agile, ITIL, and DevOps
• Experience working with executive client stakeholders and leading strategic business reviews.
• Demonstrated success in mentoring and developing high-performing teams
• Comfortable operating in a fast-paced, matrixed, client-facing environment.
• Strong communication, stakeholder management, and problem-solving.

Client Low-Down.
This opportunity is being managed by our client's Service Capabilities. Apartner supporting clients across technology, digital transformation, and talent solutions. Our client
works with organizations to identify and deliver strong leadership and execution talent aligned to business growth and transformation priorities.

Interested? Please send your Microsoft Word CV to Jonny Scott-Slater, Vish Atari, Joey Polpero or Ashley Armstrong LLM.

E - uswwrecruitment@aol.com

We will contact you by email and arrange a preliminary discussion.

Discretion protection and secrecy are assured at all times.

We are currently invloved in seeking the above mentioned category of professional. We are speaking to candidates in the market using direct approach methodologies.