Operations Director IFM
Purpose of the Job:
Lead and drive the overall performance of Bangkok's Facilities Management (FM) and Integrated Facilities Management (IFM) portfolio.
This role is responsible for ensuring service excellence, strong financial performance, and client satisfaction across multi-site operations, while driving strategic growth, operational efficiency, and organizational capability.
Key Responsibilities:
1. Operational Leadership & Portfolio Management.
· Lead and manage multi-site FM and IFM operations across all segments
· Ensure consistent delivery of client's standards, service quality, and operational excellence
· Oversee contract mobilization, service delivery, and lifecycle management
· Drive continuous improvement and operational efficiency initiatives
2. Financial Performance & Business Sustainability.
· Own full P&L accountability across all contracts (revenue, cost, EBIT)
· Deliver financial targets in line with annual budget and 3-year business plan
· Monitor and control OPEX and CAPEX to ensure financial sustainability
· Optimize cost structures while identifying opportunities to enhance profitability
3. Client Relationship & Contract Management
· Build and maintain strong relationships with key clients and stakeholders
· Ensure contractual obligations are fully delivered and client expectations are exceeded
· Drive client retention and satisfaction through proactive engagement
· Support business development through operational input, pricing strategy, and risk assessment
4. Governance, Risk & Compliance.
· Ensure full compliance with HSE, legal, and regulatory requirements
· Implement operational governance, policies, and procedures across all sites
· Manage operational risks and ensure mitigation plans are in place
· Promote a strong safety culture and ensure adherence to Sodexo standards.
5. Strategy Execution & Transformation.
· Translate business strategy into operational execution across all contracts
· Lead transformation initiatives, including process improvement and digital adoption (e.g., CAFM/CMMS)
· Support long-term planning and portfolio optimization
· Identify growth opportunities and contribute to strategic expansion.
6. People Leadership & Organizational Development
· Lead, develop, and manage a high-performing operations team (including Operations Managers, Contract Managers, and Site Leaders)
· Drive talent development, succession planning, and employee engagement
· Ensure compliance with HR policies and foster a performance-driven culture
· Coach and mentor leaders across the organization.
7. Stakeholder Management & Reporting
· Provide regular reporting to senior leadership on operational, financial, and client performance
· Represent Sodexo in client meetings, industry forums, and business engagements
· Collaborate closely with cross-functional teams (HR, Finance, HSE, Procurement, BD)
Key Competencies:
· Bachelor’s degree in Business, Engineering, Facilities Management, or related field
· MBA or relevant certifications (CFM, PMP, LEED) preferred
· 15+ years of experience in operations or facilities management, with multi-site responsibility
· Proven track record in P&L management and contract operations
· Experience in integrated services or service industry (FM, IFM, Corporate Services)
· Strong financial acumen and commercial mindset
· Excellent leadership, stakeholder management, and communication skills
· Strategic thinking with strong execution capability
· Experience in managing large teams and complex operations
· Ability to drive transformation, change management, and performance improvement
Interested? Please send your Microsoft Word CV to Jonny Scott-Slater, Vish Atari, Joey Polpero or Ashley Armstrong LLM and Muchen Chang.
E - uswwrecruitment@aol.com
We will contact you by email and arrange a preliminary discussion.
Discretion protection and secrecy are assured at all times.
We are currently invloved in seeking the above mentioned category of professional. We are speaking to candidates in the market using direct approach methodologies.